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Privacy Policy

Last Updated: December 18, 2025

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Mind Monarch Services LLC (“Mind Monarch,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, book services, or communicate with us.

By using this website or providing personal information, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following types of personal information.

 

1.1 Information you provide directly

  • Name

  • Email address

  • Phone number

  • Location (for example, state or country)

  • Information about your children that you choose to share, such as their names, ages, and relevant details needed to understand your family situation

  • Information submitted through intake or update forms

  • Type of service requested (coaching, mediation, consultation, other)

  • Information you choose to share about your situation in forms or communications

  • Appointment dates, times, and booking history​

 

1.2 Payment information

  • We use third‑party payment processors (for example, payment services integrated through Wix or other platforms) to handle payments.

  • Those providers may collect your payment card details directly. Mind Monarch typically receives limited information such as payment confirmation, amount, and billing contact details, not full card numbers.​

 

1.3 Communications data

  • Emails and messages you send to us

  • Information submitted via contact or booking forms

  • SMS/text messages and related metadata (e.g., phone number, time sent) when you opt in to receive text communications​​

 

1.4 Website and usage data

When you visit our website, we and our service providers (including Wix and any analytics or booking tools) may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed, links clicked, and time spent on pages

  • Referring/exit pages and general location inferred from IP

  • Cookie identifiers and similar tracking technologies​

We use this information to operate, secure, and improve the website and services.

 

2. How We Use Your Information

We use personal information to:

  • Provide, schedule, and manage coaching and mediation services you request

  • Communicate with you about appointments, reminders, and service‑related updates

  • Respond to inquiries and customer‑support requests

  • Send information you have opted in to receive (for example, service updates)

  • Maintain internal records, analytics, and business operations

  • Comply with legal obligations, resolve disputes, and enforce our agreements​​

 

We may use information you share about your children (such as names, ages, and relevant family details) only to understand your situation and provide appropriate coaching or mediation to you as the parent or caregiver. We do not create separate records for children, and we do not sell this information or share it with third parties for their own marketing purposes.

We do not use your personal information to make automated decisions that produce legal or similarly significant effects without your consent.

 

3. Cookies, Tracking Technologies, and “Do Not Track”

Our website is hosted on Wix and may use cookies, web beacons, pixels, or similar technologies to:

  • Remember your preferences and settings

  • Enable site functionality (for example, booking or login features)

  • Perform analytics and understand how visitors use the site​

 

Most browsers allow you to control cookies through their settings. If you disable certain cookies, some features of the site may not function properly.

 

Some browsers offer a “Do Not Track” (DNT) signal. At this time, our website does not change its behavior in response to DNT signals. However, you can still manage cookies and similar technologies at the browser or device level.​

Because the site is built on Wix and may use third‑party apps (for example, analytics, booking, or payment tools), additional cookies or trackers may be placed by those providers. Their use of information is governed by their own privacy policies.

 

4. SMS/Text Messaging

If you provide your mobile phone number, we may send SMS/text messages related to:

  • Appointment reminders and confirmations

  • Service‑related updates or check‑ins you have opted in to receive

  • Limited notifications about Mind Monarch services

 

By providing your number, you consent to receive such messages. Message and data rates may apply. Message frequency varies.​

  • To opt out of SMS, reply STOP at any time.

  • To get help, reply HELP or contact us using the information at the end of this Policy.

  • We do not sell or share your mobile number with third parties for their own marketing purposes.​

 

5. Confidentiality Limits, Legal and Safety Disclosures

Mind Monarch Services LLC aims to keep session information private, subject to the confidentiality limits described in your service agreements.​

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We may need to disclose information if we reasonably believe it is necessary to:

  • Comply with a law, regulation, subpoena, or court order

  • Report suspected child abuse, elder abuse, or imminent risk of serious harm, as required by law

  • Protect the rights, property, or safety of you, Mind Monarch, or others​​

 

6. When We Share Information

We do not sell your personal information.

 

We may share information with:

  • Service providers who help us run the business (for example, hosting, scheduling, payment processing, secure document signing, email/SMS platforms), but only to the extent needed to provide those services

  • Legal or governmental authorities, when required by law or to protect our rights

  • Other professionals at your request and with your consent, such as your attorney or therapist​

 

These third parties are expected to protect your information and use it only for the specified purpose.

 

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.​

 

You are responsible for using secure devices, passwords, and private locations when communicating with Mind Monarch and for safeguarding any copies of documents or messages you keep.

 

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services and maintain client records

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce our agreements​

 

When information is no longer needed, we may delete it or de‑identify it, subject to any legal record‑keeping requirements.

 

9. Your Rights – General

Depending on your location and applicable laws, you may have rights to:

  • Access or request a copy of your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain information, subject to legal or contractual limits

  • Object to or request restriction of certain processing

  • Withdraw consent where we rely on consent (for example, certain marketing messages)​

 

To exercise these rights, contact us using the information at the end of this Policy. We may need to verify your identity before responding.

 

You can always:

  • Unsubscribe from email marketing by using the “unsubscribe” link in any email.

  • Opt out of SMS by replying STOP.

 

10. Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may give you additional rights regarding your personal information.​

 

Subject to certain exceptions, California residents may have the right to:

  • Know the categories of personal information we collect, the purposes for which we use it, and the categories of third parties to whom we disclose it.

  • Access specific pieces of personal information we hold about you.

  • Delete certain personal information we have collected from you.

  • Correct inaccurate personal information.

  • Opt out of “sale” or “sharing” of personal information, if applicable.

 

Mind Monarch does not sell personal information for money and does not knowingly “share” personal information for cross‑context behavioral advertising.​

 

To submit a request to know, access, correct, or delete your personal information, you may contact us at the email address below and indicate you are a California resident making a CCPA/CPRA request. We will verify your identity before responding and will not discriminate against you for exercising your rights.

 

If you authorize an agent to make a request on your behalf, we may require proof of the agent’s authority and your own identity.

 

11. Additional Information for EEA/UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), the General Data Protection Regulation (GDPR) or UK GDPR may provide you with additional rights.​

 

11.1 Legal bases for processing

Where GDPR applies, we may process your personal information based on:

  • Your consent (for example, to send certain communications)

  • The need to perform a contract with you (for example, to provide coaching or mediation you book)

  • Our legitimate interests (for example, improving services, preventing misuse), where those interests are not overridden by your rights and freedoms

  • Compliance with legal obligations

 

11.2 GDPR rights

Subject to limitations, you may have rights to:

  • Access your personal data and receive a copy

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data in certain circumstances

  • Object to or request restriction of processing

  • Data portability (receive your data in a structured, commonly used, machine‑readable format)

  • Withdraw consent where processing is based on consent

 

To exercise these rights, contact us using the information at the end of this Policy.

 

12. International Transfers

Mind Monarch is based in the United States, and your information may be stored or processed in the U.S. or other countries that may not provide the same level of data protection as your home jurisdiction.

 

By using this site or providing information, you acknowledge that your information may be transferred, stored, and processed in the United States and other jurisdictions, as permitted by law.​

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page.

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Your continued use of the site after changes become effective means you accept the updated Policy. If you do not agree, you should stop using the site and services.

 

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can contact:

Mind Monarch Services LLC
Email: softlanding@mindmonarch.com

 

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